"I am a team player who enjoys the challenge of troubleshooting and fixing technical issues. I am very tech-savvy and passionate about keeping up to date with the latest technologies to enable continuous learning. I can learn new things pretty quickly, understand instructions and work well under pressure. I believe that my ideal job is one where it doesn’t feel like work at all, where I am passionate and successful and the people work together harmoniously."
Experience
Court Reporter - Ministry of JusticeMAY 2026 - PRESENT
Court reporting and stuff...
Maybe eventually
I'll finish it
Customer Champion - One New ZealandOCTOBER 2024 - MAY 2026
Taking payments and performing account administration.
Selling phones, cellular plans and broadband
Resolving issues with customers' devices, home internet or account issues.
Business to business solutions (Fibre, Wireless broadband, cellular plans)
Claims Care Advisor - Youi NZAUGUST 2022 - JUNE 2024
Taking calls from customers reaching out after an insured event
Helping customers through the process of lodging a claim
Troubleshooting and finding the best solution and outcome for our customers
Making the claims experience easy, positive and memorable for our customers
Meeting targets, KPIs and set goals - I was one of the top earners in our department within the first three months.
Almost never missed a day (very good leave record), compliant with regulations and learnt to use Summit (internal claims software) very quickly.
Taking calls from health consumers across the region and dealing with issues concerning covid isolation, vaccinations/tests, welfare and COVID cases, and following up missing info/data.
Administrative work including using the National Contact Tracing Solution (Salesforce) and other national Covid solutions, as well as internal patient management programs such as Patient Manager, Clinical workstation, and EpiSurv.
Use and manipulation of data in Excel to manage Covid patients and ensure they have a GP or allocate one to look after them during their isolation.
Technician - Mad Click, Te RapaJUNE 2021 – JAN 2022
Website and online store design/management for business.
Large variety of hardware and software troubleshooting and repairs on phones, laptops, desktops, consoles, printers and a range of other devices
Repairing/replacing phone screens and batteries and various other computer repairs
Building PCs
Handling money and EFTPOS transactions
Managing other technicians and giving them tasks/jobs
Managing my own leads and following up with appointments
Contact: Piyush - Team Sales Manager – 022 583 4710
Crew Member - McDonald’s, Rototuna (Hamilton)NOVEMBER 2020 - MARCH 2021
Cooking and preparing fresh food
Taking customer orders and running drive thru
Keeping the restaurant clean and tidy
Sales Consultant - Noel Leeming, CambridgeMARCH 2020 - JULY 2020
Handling cash and EFTPOS transactions, keeping the store tidy and organised, invoicing and customer phone calls, retail sales.
Senior Technician - TechWorx, CambridgeJULY 2019 - APRIL 2020
Website and online store design/management for business.
Managing Payroll and staff timesheets, business expenses and invoicing customers through accounting software (Xero) and general accounting upkeep (GST, PAYE, etc)
Large variety of hardware and software troubleshooting and repairs on phones, laptops, desktops, consoles, printers and a range of other devices
Home visits to local businesses and consumers for repairs and networking configurations
Handling money and EFTPOS transactions
Managing other technicians and giving them tasks/jobs
In store customer service, managing consumer/business leads and using a CRM to manage jobs and customer/business contacts
Vodafone Field Sales Senior Consultant - Chameleon Customer Contact, WaikatoAPRIL 2019 - JULY 2019
Selling Broadband/Home phone products in a D2D B2C environment
Managing my own leads and following up with appointments
Contact: Piyush - Team Sales Manager – 022 583 4710
Crew Member - McDonald’s, Te AwamutuAUGUST 2018 - APRIL 2019